Events
Events and classes with a cap two desks cannot sell past: a ticket per place sold on a Commerce order, a door that admits each ticket once, a waitlist, reminders a person sends, and a register for training.
Getting started
These are the steps in the order somebody would do them. The same list is in the tool: press F1, or the control reading "How this works" at the top of the window.
1. Press New session and say what it is and when
With no event yet, the form takes its name and how many places a session has, and saves the event with its first session. On the Events screen say where it is, who runs it, and each ticket type with its price, its member price and the Keyway Commerce listing it is sold as.
2. Schedule its sessions
Put one session on the calendar, or a class every week for a number of weeks. A room or a person already in another session at that hour is refused before anything is written.
3. Sell places
Take the money in Keyway Commerce, at the counter or online, then sell the places here against that order: one ticket per place, each with its own code. Two desks can never sell past the cap, and a member price is only for a member Keyway Billing shows paid.
4. Run the door
On the Door screen scan a ticket or press a name. Each ticket admits one person once, from any number of doors. Close the register afterwards and Keyway Policies counts it toward the training the class names.
5. Remind, wait and cancel
A reminder is prepared before each session and goes only when a person presses Send. A full session takes a waitlist, and a freed place is offered by a person. Cancelling a session releases every ticket once and declares each refund for Keyway Billing to credit.
The screens, and what to do first on each
Each of these opens with nothing on it on a new install. What the tool says on that screen is what this section says, because it is the same sentence.
No sessions yet
A session is one sitting of an event on the calendar, with its cap, its tickets and its waitlist.
First thing to do: Press New session and say what it is, how many places it has and when.
No events yet
An event or a class says where, who runs it, how many places a session has and what a place costs.
First thing to do: Press New event and fill in the form.
Nobody to admit yet
The door admits the tickets sold on a session still to come, each one once.
First thing to do: Press New session on the Sessions screen and sell its places first.
No reminders yet
A reminder is prepared when a session comes inside its event's reminder hours, and a change notice when a session is cancelled. Nothing is sent until a person presses Send.
First thing to do: Press New session on the Sessions screen and sell its places; its reminder is prepared before it.
If you get stuck
Write to support@keywaysuite.com. We answer within one business day. Keyway can send us what it knows about your installation: open the hub, go to About and press Get support. It writes one file wherever you choose and never includes your licence, a password, a customer name or a customer address.