Help

Installing Keyway

Keyway is a Windows application. One business, one Windows PC, one Windows account: everything it records is on that machine, in a database under your own user profile, and nothing about your business is sent anywhere for it to work.

What you need

• Windows 10 or Windows 11, 64-bit.
• An account that can install software on the machine.
• About 2 GB of disk space for the hub and the tools you buy.
• BitLocker or another full-disk encryption switched on. The installer checks and says so if it is not. Keyway does not encrypt the database file itself; what protects it is the encryption on the disk it sits on.

Installing it

1. Download KeywaySetup.exe and run it. It installs for the whole machine, so Windows asks for permission once.
2. It puts Keyway in Program Files, registers a nightly backup task, and adds a shortcut so the hub starts when you sign in.
3. The hub opens. It sits in the notification area next to the clock, and every tool you buy opens from it.

Activating it

A licence is what turns tools on. Paste the key from your order into the hub's Store page and it checks it once, then keeps working whether or not the machine is online. Nothing you record needs a connection.

Uninstalling it

Remove Keyway from Windows' own Apps list. It leaves your data where it is. The database, your documents and your backups stay under your user profile, so reinstalling picks up exactly where you left off, and removing Keyway is never the thing that loses a record. If you want the data gone as well, take a copy first (see "Getting your data out") and then delete the Keyway folder yourself.

If it will not install

Write to support@keywaysuite.com. We answer within one business day. Tell us what Windows said, and whether the installer got as far as opening the hub.