Reception
The front door: who is expected today, visitors and contractors signing in and out with the texts you ask them to accept, the insurance check, badges, who is on site and the evacuation list.
Getting started
These are the steps in the order somebody would do them. The same list is in the tool: press F1, or the control reading "How this works" at the top of the window.
1. Press New expected visitor and say who is coming
A host enters a visitor they expect, for a day and a time. Contractors Scheduling has booked for today appear on their own, once their company is on the contractor list.
2. Let visitors sign themselves in
Open the Kiosk screen on the reception machine. It asks one thing at a time in large type: who they are, what they are here for, and the texts that kind of visitor accepts, each recorded with the exact version they read.
3. Keep contractors to the rules
A contractor signs in only with a current insurance certificate and the current induction. When either has lapsed, the kiosk says so and names the people you have allowed to let them in.
4. Know who is on site
Who is on site is worked out from the sign-ins and sign-outs alone. Print the evacuation list with one press; it is kept in Reception, with your staff from Time Clock when you turn that on.
5. Keep the record for as long as you need it
Each visit keeps the visitor's details until your retention day, then removes them and keeps the count. Nothing is sent by Reception: telling a host opens the message in your own mail.
The screens, and what to do first on each
Each of these opens with nothing on it on a new install. What the tool says on that screen is what this section says, because it is the same sentence.
Nobody is expected and nobody is on site
A visitor a host expects appears here with their time and who they are here to see, and moves to On site when they sign in. Contractors Scheduling booked for today appear here too.
First thing to do: Press New expected visitor and type their name.
The kiosk is ready
Put this screen on the reception machine. Visitors pick their name or type it, read and accept what you ask of them, and are signed in. Nobody needs to be at the desk.
First thing to do: Press Sign in to try it with a visitor's name.
No visits yet
A visit is kept from the moment somebody signs in, with the texts they accepted, and ends when they sign out.
First thing to do: Sign somebody in on the Today screen or the kiosk.
No contractors yet
A contractor is added once, against a company on your customer list, and is refused at the door while their certificate has run out or the induction they took is out of date.
First thing to do: Press New contractor and pick their company.
What you ask at the door
Each kind of visit carries the texts it accepts: the site rules, a safety briefing, confidentiality. A changed text is a new version, and the next visitor accepts the new one.
First thing to do: Choose a text and change its words.
If you get stuck
Write to support@keywaysuite.com. We answer within one business day. Keyway can send us what it knows about your installation: open the hub, go to About and press Get support. It writes one file wherever you choose and never includes your licence, a password, a customer name or a customer address.